FAQ

The following are some of the most often asked questions about our items, shipping, and other topics. Please contact customer service if you have any further inquiries.

• HOW DO I TRACK MY ORDER?

You will be automatically sent a tracking link as soon as your order ships, however you can always send us an email as Hello@ShopGlowfinity.com and one of our friendly support staff can assist you track your package.

• IS IT SAFE FOR MY ENAMEL TO USE THESE GELS AND SYRINGE REFILLS?

Our Gels and Syringe Refills are all FDA-Registered and made in NSF ISO -certified facilities. They only contain ingredients that have been shown to be safe for your teeth's enamel. Our Gels and Refills include no harsh abrasive ingredients.

• HOW OFTEN SHOULD SYRINGE REFILLS BE PURCHASED?

Depending on your lifestyle, we recommend purchasing syringe refills for your Glowfinity Whitening Systems every 2-5 months. Your teeth will discolor more quickly if you drink soda, coffee, tea, alcohol, or smoke cigarettes.

• HOW LONG WILL MY GEL REFILL LAST?

All of our Glowfinity Syringe Refills include 3 x 3mL Syringes. When used as instructed, each syringe contains approximately 7 treatments.

• ARE THESE GELS AND REFILLS GOING TO CAUSE SENSITIVITY?

When used as directed, our Peroxide Gels & Syringe Refills should not cause any sensitivity issues. If you have any sensitivity while using your Peroxide Gels & Syringe Refills, simply skip your next application to let the discomfort to dissipate. When using your Whitening System, you can also try applying less gel on your mouth tray, and whitening for less time.

• WHAT IF I SWALLOW SOME OF THE GEL?

We do not recommend ingesting any of the gel from our Gel & Syringe Refills, but you should not experience any ill effects if a small amount is ingested.

• WHAT IS THE TASTE OF THE GEL?

Peppermint oil has been blended into all of our Gel & Syringe Refills, giving them a fresh, clean peppermint flavor.

• CAN I USE THIS WHILE PREGNANT?

We DO NOT recommend our Peroxide Gel & Syringe Refills for pregnant or breast feeding women as they contain peroxides.

• ARE THESE REFILLS FOR GEL AND SYRINGE SAFE FOR CHILDREN?

We DO NOT recommend our Peroxide Gel & Syringe Refills for anyone under the age of 16.

• CAN I USE THIS ON VENEERS, CROWNS, AND DENTURES?

Only real, natural teeth can be whitened with our Glowfinity Gel & Syringe Refills. They haven't been designed to whiten your teeth. Although our Gel & Syringe Refills are perfectly safe and will not harm your dental work, using them may result in uneven whitening.

• WHAT ARE THE INGREDIENTS IN THE WHITENING GEL?

35% Carbamide Peroxide Gel Refills: Carbamide Peroxide Gel, Glycerin, Urea

• HOW LONG DOES IT TAKE FOR FREE SHIPPING TO BE DELIVERED?

All of our orders are shipped directly to you at no charge from our office in Fort Lauderdale, FL. Free Shipping takes between 4-7 working days delivered anywhere in the USA. But we do also offer an express 1-3 day option for a small fee of only $5.95.

• WHAT IS YOUR RETURN POLICY?

We have absolute confidence in providing the best at home teeth whitening and oral hygiene products. That's why have a 100% Results or Money Back Guarantee. To begin a return, send an email to Hello@ShopGlowfinity.com We'll provide you with instructions on how to ship your package and where to deliver it.